Time Warner Cable

Customer service...oh don't you just love calling customer service. That's what I did the other day and spent over one hour on the phone with Time Warner Cable...mainly because the first two people couldn't get it right...and one of them was a supervisor.

Here were the tweets of my wonderful experience that started about 15 minutes into my experience:

• Can I tell the whole twitter world that "Time Warner Cable" technical support absolutely is horrible 11:02 AM Feb 3rd from TweetDeck
• I have a technical problem and they tell me they can't come out and service me cause there are no available dates 11:02 AM Feb 3rd from TweetDeck
• that I need to call back some other day and try to schedule 11:02 AM Feb 3rd from TweetDeck
• WHAT????????????????????? Time Warner Cable that is the most ridiculous thing I've ever heard. 11:03 AM Feb 3rd from TweetDeck'
• From @Pastor_Bob: @jasoncurlee Tell them you can't pay your bill either, since there aren't any available dollars. 11:05 AM Feb 3rd from TweetDeck in reply to jasoncurlee
• @Pastor_Bob right....yeah when you can't do that they are quick to shut you down 11:08 AM Feb 3rd from TweetDeck in reply to Pastor_Bob
• Then I was told I can't speak to a supervisor.....WHAT????? 11:10 AM Feb 3rd from TweetDeck
• AGHHHH...if the first person would have recognized that I was a "commercial" account....that is why you ask for a supervisior 11:24 AM Feb 3rd from TweetDeck
• FYI - Still on the phone 11:26 AM Feb 3rd from TweetDeck
• Reason we are with Time Warner Cable was for internet/phone/cable for our building...fastest internet for our building in area located 11:29 AM Feb 3rd from TweetDeck
• Now on with fourth person - 2nd person (a supervisor) connected me with the wrong department...nice one Time Warner Cable 11:39 AM Feb 3rd from TweetDeck
• If you guys and gals don't think I'm blogging these tweets you're crazy 11:40 AM Feb 3rd from TweetDeck
• Finally hung up...over one hour on the phone...which could have been resolved by the first person who had....NO CLUE!!!! thanx again TWC 11:48 AM Feb 3rd from TweetDeck

And then a few minutes later:

• From @AlexTWC: @jasoncurlee do you need help from Time Warner Cable? 12:09 PM Feb 3rd from web in reply to jasoncurlee
• @AlexTWC think I got it...long story...you'd have to read through my tweets...I was pretty mad 12:40 PM Feb 3rd from web in reply to AlexTWC
• @AlexTWC first two customer service rep one being a supervisor...had no clue what they were doing. that's what messed it all up 12:41 PM Feb 3rd from web in reply to AlexTWC
• @AlexTWC 3rd and 4th people absolutely fantastic 12:42 PM Feb 3rd from web in reply to AlexTWC
• From @AlexTWC: @jasoncurlee clearly you were mad...sorry to hear. Glad it's resolved. You can always reach me here. 12:57 PM Feb 3rd from web in reply to jasoncurlee

All that because the first service rep I called told me that she couldn't schedule an appointment for a technician to come out because there were no open appointments because that is what her computer showed...I even asked, "for the whole next year?" She then told me that I just needed to call back some other day and try again. And then wouldn't let me speak to a supervisor...which when I finally did...connected me to the wrong department.

All that to say...just cause you have a customer now...you better take good care of them cause they may twitter or blog it to about 1,500 people who just might not ever....and I mean e.v.e.r. choose your business.

You ever experience anything like that? What's your customer service horror story?